Human Services as Complex Organizations
SAGE Publications, 13. apr. 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... trust is that it can be ' " blind , " that is , the powerless clients are expected to trust the workers because the workers are experts , occupy positions of authority , and subscribe to a code of ethics - in short , because they are ...
... trust arises when " there are mutual respect , common bond , genuine listening , and open- ness . " The problem in developing such trust is that it requires highly personalized relations in an organizational context that , by definition ...
... Trust , under Baier's more expansive concept , alters power relation- ships . The most basic , elemental trust is between infant and parent ; it is trust that does not have to be won , but can be destroyed . Even though this is an ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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