Human Services as Complex Organizations
SAGE Publications, 13. apr. 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... goals are frequent analytical foci . Goals suggest intended outcomes and provide organiza- tional direction , standards for evaluation , and legitimacy ( Lauffer , 1984 ) . In ... GOALS - REFLEXIVE GOALS OUTPUT Social Movement Agencies 123.
... goals and then proceed to measure the extent to which such goals are achieved . Measures typically include the quantity and quality of goods or services produced and the effi- ciency with which goods or services are produced . To ...
... Goal conflict and goal ambiguity may explain why the correlation between the percentage of clients ending treatment drug - free and the percentage of clients meeting treatment goals is not higher . This corre- lation might be higher if ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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