Human Services as Complex Organizations
SAGE Publications, 13. apr. 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... decision mak- ing strengthens the staff's commitment to the organization . In this way , control becomes built into the process and the decisions become the agreed standards for control and evaluation of planned activities . Research on ...
... decision - making processes of its work- ers by constraining the type of information they will process , by limit- ing the range of alternatives available to them , and by specifying the decision rules for choosing among the ...
... decision - making arena ; or failing all of these things , maimed or destroyed in the decision - implementing stage of the policy process " ( Bachrach & Baratz , 1970 , p . 43 ) . Quiescence can be the pro- duct of force or its threat ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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