Honing Your Knowledge SkillsNew technology and organizational structures are transforming the workplace, but management skills have not yet caught up. Harnessing knowledge and using it as a competitive advantage is one of the key priorities of organizations today. Honing Your Knowledge Skills looks at how to define knowledge working and identifies the practical skills of knowledge management needed by line managers. This book shows you how to *handle information overload *become an expert *harness new ideas *turn knowledge into action * keep knowledge skills fresh * understand IT resources and knowledge based systems The New Skills Portfolio is a groundbreaking new series, published in association with the Industrial Society, which re-defines the core management skills managers and team leaders need to be competitive. Each title is action-focused blending 20th century management initiatives/trends with a new flexible skills portfolio. The Industrial Society is one of the largest public training providers in the UK. It has over 10,000 member organisations and promotes best practice through its publishing, consultancy, training and advisory services. For more information contact their website on www.indsoc.co.uk |
Contents
1 Why become an expert knowledge manager? | 1 |
2 Knowledge and experts | 25 |
3 Gathering data for effective knowledge working | 41 |
4 Creating frameworks when knowledge working | 61 |
5 Skills of knowing | 83 |
6 Your skills of knowing toolbag | 99 |
7 The expert knowledge managers top ten tips | 123 |
8 Knowledge skills and information technology | 137 |
9 Knowledge and the future | 149 |
Conversational literacy in action | 161 |
Resources for knowledge management | 169 |
Some knowledge terms | 175 |
More knowledge information technology | 179 |
| 189 | |
| 193 | |
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Common terms and phrases
ability acquire knowledge Allied Domecq allow analytic answer apply approach Arthur Andersen artificial intelligence aware BECOME AN EXPERT Brian Clegg British Airways chapter context Conversational literacy creating knowledge DATA FOR EFFECTIVE database develop example expert knowledge manager expert systems expertise explicit explore filters GATHERING DATA hierarchy Honing Your Knowledge human idea INFO information technology interview intranet journey kind of knowledge KNOWING TOOLBAG knowl knowledge acquisition KNOWLEDGE AND EXPERTS knowledge engineer Knowledge management initiatives knowledge maps knowledge skills language look Lotus Notes managing knowledge Mental literacy metaphor mind mind map networks object organization organizational participant observer perception pitfalls problem quote relevant sense skills of knowing SKILLS PORTFOLIO spoon Step strategy structure tacit knowledge talk task techniques things tion TOP TEN TIPS understand wall words