Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... Relations " It should become apparent from the discussion thus far that client- worker relations are at the core of human service organizations . These relations are the primary vehicle through which information about the client is ...
... relations not only supplement but may even deviate from the prescribed and proscribed relations . Studies of mental hospitals , for example , showed that complex and adaptive social relationships develop both among the staff and among ...
... relations in the human services are influenced by the twin forces of power and discretion . In Chapter 12 , I explore the role of power in deter- mining the nature of client - organization relations . Using a power - dependence model ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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