Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... rational design to attain them . The design is rational because the internal division of labor , the definitions of role positions , and the distribution of authority are highly formalized and hierarchical , and can be shown to be the ...
... rationality con- forms closely to the conventional views of both professions and bureau- cratic organizations . With ... rational decisions are made , action is carried out , and progress is evaluated . But there are other strikingly ...
... rational sys- tems models of organizations are likely to be useful in defining and meas- uring organizational effectiveness ( Hasenfeld , 1983 ) . Rational systems models , as noted above , include the goal attainment approach ; another ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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