Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... participate meaningfully in decision making , or at least have their input seriously considered . In itself this can ... participation is associated with the performance of high quality work . Workers allowed discretion in the execution ...
... participate . In addition to psycholog- ical burdens , the parents lack the necessary information and resources . The result is that participation and consent are formalities only . School officials decide cases beforehand , parents are ...
... participate . This means that the bureaucracy also needs the groups if it is to get the kind of client participation that it wants . The professional task is reconceptualized so that clients are part of the solu- tion , but in order for ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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