Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... measures of effectiveness in human service organizations also involve explicit or implicit moral choices that are embedded in the practice ideologies . What is evaluated includes not only some objective measures such as reduction in ...
... measure the extent to which such goals are achieved . Measures typically include the quantity and quality of goods or services produced and the effi- ciency with which goods or services are produced . To illustrate , consider an ...
... measures of medical school research funds and hospital financial performance correlate only .09 . This indicates that hospitals are not simultaneously meeting the interests of both of these two powerful groups . A " pure " application ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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