Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... interest group is a function of how many resources it controls that are essential for the organization and delivery of the sec- tor's services . To protect its interests each group would like to see them expressed in the structure of ...
... interests . To be successful the organization will pursue several strategies ( Moe , 1990 ) . It will attempt to nurture exchange relations with specific interest groups . In exchange for support from these groups it will enunciate ...
... interests of those who control the key resources of the agency ( Hasenfeld , 1983 ) . Such interests may , and often do , repre- sent the professional values and norms of the social workers and may also incorporate the interests of the ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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