Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... external relations ( Hasenfeld , 1972 ) . The organization may be concerned that it attracts too few clients and embark on a major public relations campaign ; or it may find that it attracts " inappropriate " clients and engage in a ...
... external orientation ( see Figure 5.1 ; Quinn & Rohrbaugh , 1983 ) . The former continuum refers to the extent to which the executive director involves other staff members in deci- sion making ( Hage & Aiken , 1967 ) . The latter refers ...
... external agencies and to make others dependent on it . Under these circumstances , the role of the executive is political and power based , in an attempt to formulate and adopt strategies that will reduce external dependence . The ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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