Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... executive behavior , examining the relation- ship between the director's activities and his or her subordinates ' emo- tional reactions ... executive per se , rather than the individual performing the role Executive Leadership 99.
... executive's daily routine , his or her main working priorities , and the allocation of his or her time . They analyzed the ways that information flows in the decision - making process , and they de- scribed the executive's ...
... executive is based on informal meetings and conversations . Galley ( 1982 ) reports that 82 % of all executive exchanges are verbal - 65 % are devoted to intimate conversations held in his or her office , and 17 % are tele- phone ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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