Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... discretion in the technological core . If management views clients and their prob- lems as homogeneous and predictable , they view technological activ- ities as requiring little individual worker discretion . This means that workers are ...
... discretion . In Chapter 12 , I explore the role of power in deter- mining the nature of client - organization ... discretion . Recognizing that it is inevitable in the human services , he poses the question whether discretion can be made ...
Yeheskel Hasenfeld. Dependency and Discretion JOEL F. HANDLER CHAPTER 13 Discretion has emerged from the shadows . Always known , grudgingly tolerated , it is now celebrated . In law and administration , traditional ways of doing ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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