Human Services as Complex Organizations
SAGE Publications, 1992 - 400 sider
With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
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... criteria and formal decision - making rules for diagnoses . When using these criteria and rules , clinicians are supposed to reach the same conclusion ; evidence of reliability was to be the proof of the success of technical rationality ...
... criteria that various constituents are likely to use to evaluate an organization . That is , we ought to try to ... criteria are likely to vary include : ( 1 ) the extent to which the performance criteria are measurable ; ( 2 ) the ...
... criteria that are most important to an organization's resource acquisition and survival . When performance criteria are measurable and changing , MC evo- lution models and organizational life - cycle models ( e.g. , Cameron & Whetten ...
Understanding Human Service Organizations
Theoretical Approaches to Human Service Organizations
Linking the Organization to Its Environment
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